SIMPIFY TERMS OF SERVICE

Effective Date: 21 Feb 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the Simplify CRM software platform (the "Platform"), owned and operated by First Page Digital Pty Ltd. Below are the terms of business outlining the services, fees, and conditions associated with the use of Simplify CRM. By creating an account, subscribing, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. Use of the Platform

2.1 Eligibility

You must be at least 18 years old to use the Platform. By using it, you confirm that you have the authority to enter into these Terms.

2.2 Account Ownership & Responsibility

The individual or business entity that registers for the account is considered the owner.
You are responsible for all activity under your account, including actions by employees or agents.
You must keep your login credentials secure and notify us immediately of any unauthorised access.

2.3 Permitted Use

You may use the Platform solely for lawful business purposes. You agree to:

Provide accurate and complete information.
Comply with all applicable laws and regulations.
Ensure that your customers’ data is handled in accordance with applicable privacy laws.

2.4 Prohibited Use

You may not:

Use the Platform for any illegal, deceptive, or fraudulent activity.
Share access with competitors or attempt to reverse-engineer the software.
Send unsolicited communications ("spam").
Use the Platform to transmit harmful content, malware, or violate intellectual property rights.
Attempt to bypass security measures or disrupt service.
Use the platform if your First Page service payments are in arrears for 30 + days

3. CRM Integration and Lead Management

First Page Digital Pty Ltd will integrate Simplify CRM with your website lead forms to ensure leads flow directly into the CRM for streamlined lead management.
This integration service is provided free of charge.

4. Free CRM Features

Simplify CRM is provided as a 100% free service, including access to all core features.
If you require additional setup or configuration of advanced features (e.g., email workflows and sms for for lead nurturing etc.), a fee of $150 AUD per hour + GST will apply.

5. Cancellation or Continuation of Service

If you cancel your services with First Page Digital Pty Ltd, you may choose to:

Cancel Simplify CRM at no additional cost, or
Continue using Simplify CRM at a fee of $550 AUD per month + GST.

First Page Digital Pty Ltd will provide written confirmation of your chosen option upon cancellation of services.

6. CRM Integration Timeline

Integration of Simplify CRM with your website will be completed within 14 business days of receiving your website login credentials.

7. Training and Support

First Page Digital Pty Ltd will provide:

A 30-minute training session to familiarise you with Simplify CRM.
Access to training videos for ongoing reference.

Additional training or support may be provided at a rate of $150 AUD per hour + GST.

8. Mobile App Access

Simplify CRM includes a mobile app compatible with Android and iPhone devices, allowing you to manage leads on the go.

9. Third-Party Affiliate and Certification Programs

9.1 Affiliate Program

Simplify may offer an affiliate program that allows users to earn commissions for referring new customers. Participation in the affiliate program is subject to separate terms and conditions.

9.2 Certification Program

Simplify may provide certification programs to users demonstrating proficiency with the Platform. Certification is granted on an individual basis and does not apply to an entire organization. Misrepresentation of certification is prohibited.

10. Fees & Subscription Model

10.1 Subscription & Payment

Access to the Platform is subject to subscription fees as outlined in your service agreement.
Fees are billed in advance on a monthly or annual basis.
Failure to pay may result in suspension or termination of your account.

10.2 Refund Policy

All payments are non-refundable. If you cancel your subscription, you will not receive a refund for any unused portion.

10.3 Pricing Adjustments

Simplify reserves the right to modify pricing at any time. Changes will be communicated in advance.

11. Liability & Dispute Resolution

11.1 Limitation of Liability

To the fullest extent permitted by law:

Simplify is not responsible for any indirect, incidental, or consequential damages arising from your use of the Platform.
Our total liability under these Terms is limited to the amount you paid us in the 12 months preceding the claim.

11.2 Dispute Resolution

These Terms are governed by the laws of [Your State/Country].
Any disputes must be resolved through binding arbitration on an individual basis, not as part of a class action.

12. Privacy, Data Processing & Third-Party Services

12.1 Your Responsibilities

You are responsible for ensuring that your use of the Platform, including the collection and handling of customer data, complies with all applicable privacy laws. You must implement your own privacy policies for interactions with your customers.

12.2 Data Processing Agreement

By using the Platform, you consent to Simplify's collection and use of your data in accordance with our Privacy Policy and any applicable Data Processing Agreements.

12.3 Third-Party Integrations

The Platform may integrate with third-party services. Simplify is not responsible for their performance or data handling practices. You use such integrations at your own risk.

13. Third-Party Content & Integration Limitations

13.1 Use of Third-Party Services

Simplify provides integrations with third-party services but does not endorse or assume liability for them.
You must comply with any applicable third-party terms when using integrations.

13.2 Third-Party Content

Any third-party content accessed through the Platform is at your own risk. Simplify is not responsible for the accuracy, reliability, or legality of such content.

14. Termination & Suspension

14.1 Termination by You

You may cancel your account at any time, but fees are non-refundable.

14.2 Termination by Simplify

Simplify may suspend or terminate your account if you violate these Terms or fail to make timely payments.

15. General Terms

First Page Digital Pty Ltd reserves the right to modify these terms of business at any time. Any changes will be communicated in writing.
Simplify CRM is provided "as is," and First Page Digital Pty Ltd is not liable for any indirect, incidental, or consequential damages arising from its use.
By using Simplify CRM, you agree to these terms of business.

16. Contact Information

For questions about these Terms, contact us at:
First Page Digital Pty Ltd
info@firstpage.com.au
Building 1, 658 Church Street, Richmond VIC 3121

By using the Platform, you acknowledge that you have read, understood, and agreed to these Terms of Service.